Vanessa Gatihi

Head of Customer Success, Slack

About this speaker

Vanessa Gatihi currently works at Slack as the Head of Customer Success, Portfolio Excellence and has over 12 years of experience driving customer value and retention in the retail, financial and collaboration technology space.

She recently grew her customer segment at Slack from $57M to +$100M in ARR and specializes in creating scalable processes to boost product adoption, maximize customer value, and achieve best-in-class retention rates while building thriving and diverse CS teams. 

She is a passionate and outcomes-oriented people leader who loves thinking through how high touch, scale, and digital success all work together to create a high-quality customer journey.

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Panel discussion: Nailing the customer journey - from prospect to advocate

Vanessa Gatihi Cornel Heydenrych Elodie O'Rourke