Ian Hurlock

Head of Customer Success, LinkedIn

About this speaker

Ian is a strong advocate for automation, scalability, and prioritizing a customer-centric approach across various departments in the companies he's been a part of. He possesses a wealth of experience in both Product-Led Growth (PLG) and Sales-led growth companies, spanning diverse industries and organizational sizes.

Ian places great importance on the potential of collaborative efforts between different functions, especially within PLG organizations, where the emphasis on quick-scaling is crucial due to the typically lower contract values.

With his background in leading marketing, channel, customer success, growth, and product teams, he comprehends the unique contributions each function can make to enhance the overall customer experience. He takes pleasure in assembling specialized teams that embrace a growth mindset, consistently seeking opportunities for optimization and iteration.

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Talks

Panel discussion: Empowering success - strategies for building an impactful customer success team

Lorenzo Serva Gabriel Dizon Ian Hurlock