Chad Horenfeldt

VP of Customer Experience, PathFactory

About this speaker

Chad is an award-winning customer success leader with 15+ years of experience building and developing customer success teams for fast-growing companies. This has included leading CS teams at Meta (Kustomer), Oracle (Eloqua), Bluecore, Updater, and Influitive.

Chad focuses on creating a high-performing culture and leveraging technology to build scalable CS approaches that deliver the best customer experience possible.

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CS is under attack: Why the transition from CSM 1.0 to 2.0 is needed and the path to get there

Chad Horenfeldt