Customer Success Festival


Drive strategic growth through elevating customer success.

October 12, 2023
πŸ“Virtual

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πŸ™‹β€β™€οΈ  2,000+ attendees to expand your CS network

🎀  15+ customer success leaders sharing the latest knowledge

🧠  7+ hours of game-changing presentations to keep you up-to-date

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Why attend Customer Success Festival?

πŸ“ˆ Increase your strategic knowledge and be ready to tackle any challenges that come your way.

πŸ™‹β€β™€οΈ Break out of the day-to-day and refresh the way you think so you can bring innovative ideas to the table.

🀝 Connect with 2,000+ enthusiastic CS peers and leaders, forge new relationships and grow your network.

🧠 Pick the brains of customer success leaders and get answers specific to the challenges you’re facing.

πŸ“š Learn from some of the most innovative organizations in the space and take their successes back to your desk.

🍬 Build your own event, pick β€˜n’ mix from a broad range of CS topics to rapidly develop your skillset.


Here's What Others Are Saying

  • I was struck by the quality of the speakers that I got to hear. A great event.

    Head of Strategic Customer Success
    Head of Strategic Customer Success

    Stripe

  • As a first-time speaker, I was HIGHLY impressed with the last conference. It was amazing to see it was well-put together.

    Global Strategy Lead, CS
    Global Strategy Lead, CS

    Siemens

  • Really excellent - Customer Success Collective is a thriving community, and days like this really help professionals & teams progress. This event is a must.

    Global Strategy Lead, CS
    Global Strategy Lead, CS

    LinkedIn

  • CSC has provided an excellent opportunity for me to build my network through events and speaking opportunities. I love their commitment to building community.

    Manager of Customer Success
    Manager of Customer Success

    MongoDB

  • CS Festival was such a great experience! I felt supported along the way and was also able to connect with other CS leaders and enjoy all the impactful sessions.

    Community Manager
    Community Manager

    FloQast

  • The event was really impactful. I can take some of the learnings back to our teams and say, 'This is something I think we need to invest in in the future'.

    Senior Manager, Customer Success
    Senior Manager, Customer Success

    UI Path



Winning renewals during implementation

12 October 2023, 05:30 PM

Mel English Deanna Sotolongo
Beyond transactions: How CS shapes value realization

12 October 2023, 02:45 PM

Carmen Corio
Connecting beyond the screen: the art of human-centric customer success

12 October 2023, 04:00 PM

Ali Memon
Panel discussion: Empowering success - strategies for building an impactful customer success team

12 October 2023, 03:15 PM

Gabriel Dizon Lorenzo Serva Ian Hurlock


Learn from Salesforce, Microsoft, Meta and Financial Times CS leaders.

Accelerate your career and learn from the best with action-led sessions crafted by leading practitioners. Here's a snippet of what to expect:

β†’ Align sales and post-sales CS teams to increase LTV.

β†’ Streamline onboarding to decrease early-stage churn.

β†’ Implement organization-wide strategies for improving retention and increasing renewals.

β†’ Don’t get left behind; ensure your CS function remains agile and ready for strategic change.

Tune in to the CS School podcast

Tired of overly niche customer success conversations that might as well be in a different language? CS School is the podcast that strips customer success back to basics. Tune in so you don’t zone out.

πŸ™‹β€β™€οΈ Ever wanted to have a full overview of how segmentation works?

πŸ™‹β€β™€οΈ Always wondered what the psychology behind CS is?

πŸ™‹β€β™€οΈ Are you reconsidering the way you tackle renewals? 


Want to partner with Customer Success Festival?

2000+ attendees, 15+ speakers, and 40+ countries represented.

Customer Success Festival is the ideal platform to promote your brand and engage with our global community of CS pioneers.

There are lots of ways we can work together, drop us a note, or check out our media guide.